At vworld, your personal data is treated with the same rigour we apply to platform security. This Privacy Policy explains precisely what information we collect, how we use it, who we share it with, and the full set of rights you hold over your own data as a vworld member.
This Privacy Policy ("Policy") is issued by vworld ("Company", "we", "us", "our"), the operator of the online entertainment platform accessible at https://vworld.cam. This Policy governs the collection, processing, storage, and disclosure of personal data relating to individuals ("User", "Player", "you") who access or use the vworld platform, including its website, mobile-optimised interface, and associated services.
vworld is committed to protecting the privacy of all users, including the hundreds of thousands of players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia who trust us with their personal and financial information. We collect only the data we genuinely need, we process it lawfully, and we never sell it.
Summary of key principles: vworld collects only necessary data · processes it on a lawful basis · does not sell personal data to third parties · retains data only as long as legally required · respects your full range of data rights · and maintains technical safeguards proportionate to the sensitivity of your information.
This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy. By registering an account or using the vworld platform, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described herein.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and digital identifiers such as IP addresses. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, restriction, erasure, or destruction. |
| "Data Controller" | vworld, as the entity that determines the purposes and means of processing personal data collected through the platform. |
| "Data Processor" | A third party that processes personal data on behalf of vworld, subject to documented instructions and binding data processing agreements. |
| "Consent" | A freely given, specific, informed, and unambiguous indication by the User of their agreement to the processing of their personal data for a stated purpose. |
| "KYC Data" | Identity and verification documentation collected as part of Know Your Customer compliance requirements, including government-issued identification, proof of address, and payment method documentation. |
vworld collects the following categories of personal data in the course of providing the platform and its services:
vworld collects personal data through the following channels:
vworld processes personal data for the following specific purposes. We collect only the minimum data necessary to achieve each stated purpose:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, device/technical data |
| Identity and age verification (KYC) | KYC data, registration data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Providing casino and sports betting services | Gameplay data, financial transaction data |
| Bonus and loyalty programme administration | Gameplay data, financial transaction data, registration data |
| Customer support and dispute resolution | All relevant data categories |
| Anti-money laundering and fraud prevention | KYC data, financial transaction data, technical data |
| Responsible gambling monitoring | Gameplay data, financial transaction data, behavioural data |
| Legal and regulatory compliance | All relevant data categories as required by applicable law |
| Platform security and abuse prevention | Technical data, behavioural data, device data |
All personal data processing by vworld is conducted on one of the following recognised legal bases:
No sale of data: vworld does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. This is a firm policy, not a legal minimum.
vworld may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
All third-party service providers engaged by vworld are contractually required to process personal data only as instructed, to maintain appropriate technical security measures, and to not use vworld user data for their own commercial purposes.
vworld retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following retention guidelines apply:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.
vworld implements a multi-layered technical and organisational security framework to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
Your responsibility: While vworld maintains robust technical safeguards, you are responsible for maintaining the security of your own account credentials. Never share your password, and enable 2FA if you have not already done so. Contact our support team immediately if you suspect unauthorised access to your account.
vworld uses cookies and similar tracking technologies to operate the platform, personalise your experience, analyse platform performance, and support security functions. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect your ability to use some platform features. vworld does not use cookies to serve third-party advertising or to track your activity across external websites.
As a vworld user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team in writing via the contact details in Section 15 of this Policy. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.
Request a copy of all personal data we hold about you, along with information about how it is processed and the legal basis for processing.
Request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
Request that we restrict the processing of your data in specific circumstances — for example, while a rectification request is being assessed.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another data controller.
Object to processing of your personal data on the basis of legitimate interests, or to the use of your data for direct marketing communications.
Where processing is based on your consent, withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
Request human review of decisions made solely by automated processing that produce significant effects on you, including certain fraud detection determinations.
Identity verification for rights requests: To protect your privacy and prevent unauthorised data requests, we may need to verify your identity before acting on a data rights request. This typically requires confirmation of your registered email address and Account username.
The vworld platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in our KYC process, and account registration requires confirmation of eligibility.
If vworld becomes aware that personal data has been collected from a person under 21 years of age, we will immediately take steps to delete that data, close the associated account, and refund any deposits made in full. If you have reason to believe that an underage individual has created an account on vworld, please notify our support team immediately.
21+ strictly enforced: vworld operates a zero-tolerance policy on underage gambling. Our responsible gambling obligations extend to actively preventing access by minors, not merely responding to detected cases.
In the course of providing its services, vworld may transfer personal data to servers, processors, or service providers located outside Malaysia. Where such transfers occur, vworld ensures that appropriate safeguards are in place to maintain a level of data protection consistent with the standards applied within Malaysia, including:
vworld's primary data hosting infrastructure is designed to minimise cross-border data transfers. Where Malaysian player data is transferred internationally, this is done solely for the operational purposes described in this Policy and on the minimum-necessary basis.
vworld reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the services we offer. When material changes are made to this Policy, we will notify registered users by posting a prominent notice on the platform and, where the change significantly affects your rights, by direct communication to your registered email address.
The "Last updated" date at the top of this Policy will be revised to reflect the date of the most recent revision. Your continued use of the vworld platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms, unless you notify us otherwise. If you do not agree to an updated Policy, you may request account closure in accordance with the procedures described in our Terms and Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vworld, please contact us using the channels below:
Related policies: For further information, please also refer to our Terms & Conditions, Responsible Gambling Policy, and FAQ.
Privacy at vworld is not just a policy document — it is an active engineering and operational commitment. Here are six pillars of our data protection practice.
All data in transit is protected by 256-bit SSL/TLS encryption. Stored data — including KYC documents and financial records — is encrypted at rest using industry-standard algorithms.
vworld does not sell, rent, or trade personal data to third parties for their commercial use. Your information is processed solely to operate the platform and comply with our legal obligations.
We collect only the data we genuinely need to serve you and meet our compliance obligations. No unnecessary data collection, no pre-emptive data harvesting for speculative future use.
Access, rectify, export, or delete your data — our support team is trained to process data rights requests promptly, with identity verification to prevent unauthorised requests.
Every data category has a defined maximum retention period. When data is no longer needed, it is securely deleted or irreversibly anonymised — not kept indefinitely as a default.
In the event of a data security incident affecting your personal data, vworld will notify you and, where required, relevant authorities — within the legally mandated timeframes.
Our support team is available 24/7 via live chat for any questions about how vworld handles your personal data. You can also visit our FAQ for answers to common account and data questions. vworld — built for Malaysian players, with your privacy as a foundation. For adults aged 21 and above.
21+ only. Play responsibly. Responsible Gambling →